Help & Support – WEDO

At WEDO, we are committed to providing you with reliable assistance whenever you need it. Our support team is here to ensure your experience with our app and services is smooth and hassle-free.

1. How to Reach Us

If you need help with your account, bookings, payments, or services, you can contact us through:

• 📧 Email: [email protected]

• 📞 Phone: +973 17666066

• 🌐 Website: web.wedobh.com

• 📱 In-App Support: Use the Help section within the WEDO app to submit a request or chat with our team.

2. Support Hours

Our support team is available during regular business hours:

• Sunday to Thursday: 9:00 AM – 6:00 PM (Bahrain time)

• Closed on Fridays and Saturdays (urgent cases can still be reported via the app).

3. Frequently Asked Questions (FAQs)

Check our in-app FAQ section for quick answers on:

• How to create and manage an account.

• Booking and scheduling services.

• Payment methods and receipts.

• Cancellation and refund policies.

• Service quality and safety standards.

4. Feedback and Complaints

Your feedback helps us improve. If you have a complaint or suggestion, please submit it through the app or email us directly. We take every concern seriously and aim to respond within 24–48 hours.

5. Emergency Assistance

For urgent issues with ongoing services (such as maintenance or pest control emergencies), please use the “Emergency Support” button in the app or call our hotline at +973 17666066 for immediate help.