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Refund Policy

Refund & Cancellation Policy – WEDO

Effective Date: 01-09-2025

At WEDO, we strive to provide the highest quality of services. However, we understand that circumstances may arise where you need to cancel or request a refund. This policy outlines your rights and our procedures regarding cancellations and refunds.

1. Service Cancellations

  • You may cancel a booking directly through the WEDO app before the scheduled service time.

  • Cancellation requests made at least 24 hours before the scheduled service will not incur any cancellation fee.

  • Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

2. Refund Eligibility

  • If a prepaid service is canceled within the eligible cancellation period (before 24 hours), you will receive a full refund.

  • If a service is canceled after the cancellation deadline, only partial refunds (if applicable) will be considered.

  • If the service provider fails to deliver the booked service due to reasons within WEDO’s control, you are entitled to a full refund.

  • Refunds are not available for completed services unless there is a proven issue with the quality of service delivered.

3. Refund Process

  • Approved refunds will be processed within 7–14 business days to your original method of payment.

  • In cases where refunds are delayed due to banking or technical issues, WEDO will assist you in resolving the matter but cannot guarantee faster processing than the financial institutions allow.

4. Exceptions

  • Emergency or special-request bookings may not be eligible for refunds.

  • Any disputes regarding refunds must be submitted within 7 days of the service date.

5. Contact Us

For cancellations, refunds, or related inquiries, please contact us through:

 

  • 📧 Email: [email protected]

  • 📞 Phone: +973 17666066

  • 📱 In-App Support: Available in the WEDO app under Help & Support.